Client Relations Manager

Are you passionate about events? Do you have experience within the exhibition and events industry? Do you thrive in a fast-paced environment?

 

GES are currently looking for a Client Relations Manager to join our Client Relations Team in Netherlands.

 

Job Function

To deliver, to the highest level, GES services to the organiser both in the office and on site on all allocated Events. To develop and manage client relationships in order to achieve and maximise client revenue and operating income (OI).

 

Who we are

GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life!

 

Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.

 

What will you do?

You will:

• To be a positive ambassador of the company, actively promoting GES services where possible.

• To deliver allocated events across all venues around the UK and Europe to the GES standard on time and within budget.

• Provide a single point of contact for the client for all services and ensure client satisfaction is met, if not, exceeding expectations.

• To communicate effectively with all internal LOB’s the client’s requirements using the appropriate internal documentation, managing information flow both internally throughout GES and externally with the client and third party suppliers during the planning stages.

• Manage onsite resources during build & break of the event, liaising with division Site Managers and maintaining open communication with the client.

• Provide onsite presence during open hours of the event to maintain the single point of contact for the client.

• To respond to client requests in a timely manner in order to exceed client expectations and customer service levels, whilst managing expectations.

• To attend client meetings and be available to work on-site at events when required.

• To review the P&L on all allocated shows and accurately forecast all LOB`s final total revenues when requested.

• To review and identify any margin improvement opportunities on all allocated shows working closely with the LOB managers.

• To identify any additional service opportunities on all allocated events and formulate a plan to acquire the additional work, presenting back to the Head of UK Account Management.

• To constantly monitor progression, ensuring everything is in place on time in order to deliver successful events.

• To track exhibitor revenue in the lead to an Event, to ensure budgets are on target, liaising with Customer Care team and lead generations teams to fulfil and exceed these budgets.

• To ensure that all internal systems are utilised to their full, including all client and contract information within Salesforce and Clarity and to ensure all contractual invoicing requirements are fulfilled.

• To renegotiate event contracts in a timely manner to ensure minimum exposure to risk, in conjunction with the Client Relations Director.
 

Development and Benefits

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.

This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

 

How to apply
To apply for this role, please send a copy of your CV and a covering letter to hremea@ges.com.
To speak to someone about this role, please email hremea@ges.com with your name, CV and the title of the role you’re interested in and we’ll call you back.

 

Aangeboden per: 24-11-2022
Uren: 40 uur
Soort: Fulltime
Opleidingsniveau: HBO
Locatie: Amsterdam
 
Contact:
Puja Kapoor
hremea@ges.com
 

Beurzen

Congressen & Bijeenkomsten

Evenementen & Incentives

Entertainment

Kennispartners & preferred suppliers